Returns & Exchanges

At Lume, we want you to feel confident in your purchase, which is why we offer a 60-day satisfaction guarantee on all of our products. If you are not completely satisfied with your results, we make the return and exchange process simple and hassle-free.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to begin the process within 60 days of your purchase date.

2

Select Return Type

Choose whether you would like to exchange your item for a different scent, receive store credit, or get a full refund to your original payment method.

3

Print Your Label

Download and print the prepaid shipping label provided by our portal and securely package your items to ensure they arrive safely at our warehouse.

4

Receive Refund

Once our team receives and inspects your returned items, we will process your refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing