Frequently Asked Questions

Everything you need to know about Lume and your order.

How does Lume differ from traditional deodorants?

Unlike traditional deodorants that mask odor or antiperspirants that block sweat, Lume is pH-optimized to stop the odor-causing chemical reaction before it even starts. It is skin-safe and can be used anywhere on the body.

Where can I use Lume products?

Lume is formulated to be safe for external use anywhere you have odor but wish you didn't. This includes underarms, under-boobs, belly buttons, groin areas, and feet.

What is your shipping policy?

We offer standard shipping across the United States, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for an additional fee.

Do you offer a satisfaction guarantee?

Yes! We want you to love your results. If you are not satisfied with your purchase, you can return your products within 60 days of the order date for a refund, minus shipping and handling.

Are Lume products aluminum-free and vegan?

Absolutely. All Lume products are 100% aluminum-free, baking soda-free, vegan, and cruelty-free. We never test on animals.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.